Shayher Properties Pty Ltd (ACN 095 416 578) and its related entities (referred to as we, our, us) recognise that your privacy is important and we are committed to protecting the personal information we collect from you.
We respect your rights to privacy under the Privacy Act 1988 (Cth) (Privacy Act) and we comply with all of the Privacy Act’s requirements in respect of the collection, management and disclosure of your personal information.
What is your personal information?
“Personal information” is defined in the Privacy Act. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and employment details. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
What personal information do we collect and hold?
We may collect and hold personal information about you that is relevant to providing you with the products and services you may be seeking from us, including your name; mailing or street address; email address; telephone number; facsimile number; age or birth date and employment-related information. We may also collect:
- details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
- any additional information relating to you that you provide to us directly through our websites or indirectly through use of our website or online presence, through our representatives or otherwise; and information you provide to us through visiting our sales office.
- We also collect some information that is not personal information because it does not identify you or anyone else.
How do we collect your personal information?
We will collect your personal information directly from you unless it is unreasonable or impracticable to do so.
When collecting personal information from you, we may collect information through your access and use of our website; during conversations between you and our representatives and when you complete any of our standard application or other forms.
We may also collect personal information from third parties, including referrals from our existing customers, your employer, or from third parties acting on your behalf (for instance, financial advisors).
This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.
We log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users movements, and gather broad demographic information.
We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner.
Please contact us at:
Attention: Privacy Officer
1 Champ Street, COBURG VIC 3058
T: +61 3 9350 1137